Privacy Policy

INTRODUCTION

Brain Blocks (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Policy”).

This Policy describes the types of information we may collect or that you may provide when you visit, purchase, download, register with us, access, or use our Website, mobile applications, blogs, customer support channels (email, phone, in-person), social media accounts, or any online or interactive services operated by us that link to this Policy. This Policy does not apply to any website, application, or service that displays a separate privacy notice.

YOUR PERSONAL INFORMATION & HOW WE USE IT

We collect, use, and store your personal information to provide you with our services and to personalise your experience online. We keep your information confidential and handle it in accordance with this Policy.

COLLECTION OF YOUR PERSONAL INFORMATION

We collect information from you in various ways:

Website Browsing

If you browse our Website as a guest, we do not intentionally collect personal information. However, we may collect technical data such as IP address, browser type, device type, and referring pages to help us improve site performance and compatibility.

Registered Users

When you register with Brain Blocks, we may collect:

  • Name

  • Email address

  • Billing & shipping addresses

  • Mobile/home phone number

We use this information to provide updates, respond to enquiries, and send marketing and promotional materials that we believe may interest you.

We may also record customer service calls (with your consent) for training and support purposes.

Ordering

To place an order, you must provide details such as your name, contact information, and payment details.
We do not store your full credit card number or security code. Payment information is used only to process your transaction.

Automatic Data Collection by Third Parties

When using our Website or services, third parties may collect information through tracking technologies. These may include:

  • Advertisers and ad networks

  • Analytics companies

  • Mobile device manufacturers

  • Service providers

They may use this information for behavioural advertising and analytics. We do not control their tracking practices. See our Cookies section for more detail.

Updating Your Information

You may review or update your personal information by logging into your Brain Blocks account or contacting customer support at support@brainblocks.shop.

USE OF YOUR PERSONAL INFORMATION

We use the information we collect to:

  • Provide our services and fulfil your orders

  • Respond to enquiries and offer product recommendations

  • Maintain your shopping cart and account settings

  • Improve Website performance and customer experience

  • Personalise content, ads, and communications

  • Prevent fraud and enhance security

  • Conduct marketing, analytics, and research

  • Contact you regarding promotions, updates, or sweepstakes

  • Enforce our Terms and comply with legal obligations

  • Operate and improve our business operations

We may aggregate or de-identify your information for analytics, marketing, or business purposes. Aggregated information cannot identify you individually.

If you use our services on mobile, you may be asked to share precise location data to provide location-based features.

OPT-OUT POLICY

You may instruct us at any time not to use your personal information for marketing purposes by emailing support@brainblocks.shop.

We will continue to communicate with you about orders, deliveries, or any required service messages.

CHILDREN UNDER 13

Our Website is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have done so, please contact us at support@brainblocks.shop so we can delete the information.

INFORMATION WE DISCLOSE TO OTHERS

We may share information with:

  • Service providers (marketing, customer service, analytics, payment processing)

  • Vendors helping us operate our Website or fulfil orders

  • Business partners involved in promotions or co-branded services

These third parties may access information only as needed and must follow strict security practices.

We may disclose personal information:

  • When required by law or government authorities

  • To prevent fraud or harmful activity

  • During corporate transactions such as mergers or acquisitions

  • As aggregated/non-identifiable data to partners or advertisers

We do not share SMS/text message opt-in data with third parties except as required by law.

COOKIES & STANDARD WEB PRACTICES

Our Website uses cookies for functionality and performance. Cookies help:

  • Recognize your device

  • Maintain your session

  • Store preferences

  • Track site usage for analytics

You may disable cookies, but some features may not function correctly.

We may also use:

  • SSL encryption for secure data transmission

  • Pixel tags in emails to track engagement

  • Analytics tools to improve user experience

YOUR PRIVACY RIGHTS

If you live in a U.S. state with privacy laws, you may request information about how we share personal data for marketing purposes by emailing support@brainblocks.shop with the subject line “Privacy Rights.”

We may be unable to delete certain data (e.g., payment credentials) if you have active orders or outstanding payments.

INFORMATION ACCURACY

To correct or update your information, contact us at support@brainblocks.shop.

SECURITY STANDARDS

We implement administrative, technical, and physical safeguards to protect your information.
However, no system is 100% secure. If you suspect unauthorized access to your account, contact us immediately.

PRIVACY AT OTHER WEBSITES

Links on our Website may lead to third-party sites with their own privacy policies. We are not responsible for their practices.

RETENTION OF PERSONAL INFORMATION

We retain your information as long as needed to fulfil the purposes in this Policy and comply with legal, tax, and business requirements.

MOBILE TERMS OF SERVICE

The Brain Blocks mobile messaging service (“Service”) is operated by Brain Blocks.
By consenting to receive SMS/text messages, you agree to receive recurring messages regarding updates, alerts, promotions, and reminders.

  • Message frequency varies

  • Message/data rates may apply

  • Consent is not required to purchase

  • You may opt-out anytime by replying STOP

For help, reply HELP or email support@brainblocks.shop

Mobile carriers are not responsible for delayed or undelivered messages.

UPDATES & CHANGES

We may update this Policy at any time. Continued use of our Website means you accept the updated Policy.

ACCESSIBILITY STATEMENT

We are committed to accessibility for all users. To request this Policy in an alternative format, please contact support@brainblocks.shop.